Returns Policy
Thank you for choosing visionict. We are committed to providing high-quality online ICT tutoring services. Please read our refund policy carefully.
1. Refund Eligibility for Tutoring Services
Due to the digital and instructional nature of our service, we have a strict no-refund policy for completed tutoring sessions or activated course materials. We offer refunds only in the following specific scenarios:
- If a paid tutoring session is canceled by visionict and not rescheduled.
- If you request a refund for a pre-paid package before any sessions have been conducted.
2. Non-Refundable Items
The following are explicitly non-refundable:
- Any completed one-on-one or group tutoring sessions.
- Access to recorded video lessons, digital notes, or any downloadable course materials once access has been granted.
- Fees for courses or sessions that have already started or been partially attended.
3. Process for Eligible Refunds
To request an eligible refund, you must contact us via phone call at +94 77 19 11 936 within 3 business days of the transaction, providing your full name, order ID, and the reason for your request. Approved refunds will be processed to the original payment method within 7-10 business days.
4. Session Cancellation & Rescheduling
Students may cancel or reschedule a session by providing at least 24 hours notice. Sessions canceled with less than 24 hours notice may be forfeited.
5. Contact Us
If you have any questions about this Refund Policy, please contact us at:
Call : +94 77 19 11 936
